Manage Your Sales Team's Calls & Leads
Add team members, set availability, assign leads automatically, and monitor every rep's performance — all from one LimeCall dashboard.
No credit card required · 5-minute setup · Unlimited reps on Pro
Unlimited
Team members
On Pro plan — no per-seat limit
100%
Calls logged
Every rep call recorded and tracked
28s
Response per rep
Average connection time after lead arrival
5 min
Rep onboarding
Add a new rep and go live in minutes
Team management features
Team Member Management
Add, remove, and manage all your sales reps from one dashboard. Assign roles, set permissions, and keep your team organised as you grow.
Availability Scheduling
Each rep sets their own availability windows — days, hours, time zones. LimeCall only routes calls and leads to reps who are actually available.
Round-Robin Lead Assignment
Distribute inbound leads evenly across your team with automatic round-robin. Every rep gets a fair share — no manual assignment needed.
Rep Performance Dashboard
Track calls answered, response time, conversion rate, and talk time for each rep. Identify your top performers and coach those who need support.
Call Recording per Rep
Every call is recorded and tagged to the rep who handled it. Managers can listen back to coach reps and review call quality at any time.
Role-Based Permissions
Control who can see what. Managers get full team visibility. Reps see only their own leads and calls. Admins control billing and settings.
How it works
Add your team members
Invite reps by email. They set up their profile, availability, and connect their calendar — all in under 5 minutes.
Leads are automatically assigned
When a lead arrives, LimeCall evaluates rep availability and assignment rules, then routes the lead instantly — no manager input needed.
Track performance in real time
The manager dashboard shows live rep status, call volumes, response times, and conversion rates. Coach with data, not guesswork.
Use cases
Onboarding New Reps
Get a new team member live in minutes. Add them, set their availability, and LimeCall starts routing leads to them automatically.
Monitoring Team Performance
See every rep's call volume, response time, and conversion rate side-by-side. Know who's performing and who needs coaching.
Setting Coverage Schedules
Define exactly when each rep is available. LimeCall never routes to an unavailable rep — no missed calls, no frustrated leads.
Distributing Inbound Leads Fairly
Round-robin distribution ensures every rep gets the same lead volume. No favouritism, no bottlenecks, no manual assigning.
Frequently asked questions
How many user seats does LimeCall support? +
LimeCall's Pro plan supports unlimited team members at no extra per-seat charge. The Starter plan supports up to 5 users. The Basic free plan is designed for single users. Upgrade to Pro to add your full team without worrying about seat costs.
What permissions can managers control? +
LimeCall uses role-based access control. Admins have full access including billing, settings, and all data. Managers can view the full team dashboard, listen to all call recordings, and adjust routing rules. Reps see only their own assigned leads, call history, and recordings. You can customise these roles from the settings panel.
How does LimeCall track rep performance? +
The manager dashboard shows per-rep metrics including: total calls answered, missed calls, average response time, average call duration, and conversion rate (where CRM integration is active). All data is filterable by date range. You can also export reports for deeper analysis.
Is there a manager dashboard separate from the rep view? +
Yes. Managers and admins see a team-level dashboard showing all reps' activity, live status, and performance metrics. Reps see a personal dashboard showing only their own leads, calls, and schedule. The view automatically adjusts based on the user's role.
Can I set different availability for different team members? +
Yes. Every rep controls their own availability independently — including days of the week, hours per day, time zone, and one-off overrides for holidays or meetings. LimeCall uses this availability data in real time to decide which reps are eligible to receive calls and leads at any given moment.
Build and manage your sales team
Add your whole team, set availability, and start routing leads automatically — in 5 minutes.
Start Free Trial →No credit card required · Unlimited reps on Pro