We’ve got your back from day one

Our Customer Success Department is here to make sure you’re getting the most out of LimeCall.

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Your Journey with LimeCall


Kick-off & Planning

Meet your specialized Customer Success Manager and dedicated Solution Engineer, who will create a plan tailored specifically to your needs, to get you up and running as soon as possible.


Go Live!

Congratulations: you’ve officially launched! Start seeing conversion-driving UGC pour in, all while your loyalty and referrals program turns casual shoppers into brand enthusiasts.


Integrate & Learn

Seamlessly connect with your eCommerce platform and tech stack, all while discovering how to get the absolute most out of LimeCall.


Results & Growth

Check in with your Customer Success Manager during Quarterly Business Reviews, where you’ll align on best practices, set goals, and optimize for future growth.

Meet Your Team


Customer Success

As soon as you sign on with LimeCall, your Customer Success Manager will become your main point of contact for all account activity.

  • Specialized by Industry

    You’ll work with an expert in your vertical to create a tailor-made plan for your business.

  • Quarterly Business Reviews

    Your CSM will check in with you every quarter to align on best practices, set goals, and plan for what’s next.

  • Optimization Check-Ins

    We’ll make sure you’re taking full advantage of the LimeCall platform to successfully drive growth.


Professional Services

The Professional Services Team will design, personalize, and implement LimeCall to perfectly fit your brand identity.

  • Customization Services

    Our dedicated design experts will customize all of your LimeCall assets.

  • Live Moderation

    Let our team assist with monitoring and selecting the best UGC for publication on your site.

  • Deployment Services

    We’ll do the heavy lifting when it comes to installation, operating across a variety of different eCommerce platforms.


Customer Support

Our industry-leading Customer Support Team will answer any questions you may have, and resolve issues the moment they arise.

  • We’re on 24/7

    Our global support team is available 24 hours a day, 365 days a year.

  • Always be in Touch

    Reach us via email, chat, or phone. No matter the channel, we’re here for you.

  • Help Center

    All of our knowledge, right at your fingertips. Ask questions, browse articles, and find answers.


Solution Engineering & Onboarding

Our Solution Engineering & Onboarding Team makes installing LimeCall as easy as can be.

  • Personal Deployment Plan

    Our team will work with you to get LimeCall up and running as quickly as possible.

  • Dedicated Onboarding Expert

    Pre-deployment, you’ll work closely with one of our resident Onboarding Experts who will set you up for success.

  • Customized Solutions

    No matter what eCommerce platform you use, we’ll make sure LimeCall integrates seamlessly with your tech stack.


Account Management

LimeCall’s Account Management Team is here to help you make the smartest decisions when it comes to growing your business.

  • Strategic Advising

    Our Account Managers act as business partners, assisting you in preparing your brand for the next steps.

  • Access to Our Ecosystem

    We’ll help you build relationships with our first-in-class marketing and tech partners.

  • Connecting with LimeCall

    Get direct access to LimeCall leaders. Influence our product roadmap, partner with us for branded campaigns, and more.

Our happy customers

600+ brands worldwide trust Limecall