Send customers custom SMS notifications at any point in the call‑back process.
We’ll ensure any responses to notifications from customers are delivered back to you quickly and securely.
Include URLs, phone numbers, and other meaningful data in SMS messages to your customers.
Communicate with customers in real-time via their mobile devices so they can stay informed while on the go.
Send a message to customers confirming their call‑back request.
Let customers know they are still in the queue and can expect a call‑back from the next available agent.
Thank customers for opting for a call‑back once their case has been resolved.
