With conversation scheduling, your customers can select a future time to receive a call-back. Easy for them. Easy for you.
Offer scheduled call-backs up to 15 days in advance with Fonolo’s Visual IVR and Programmable Call-Backs.
Whether you regularly experience peak periods at your contact center, or occasionally have spikes in call volume, call-backs can defer calls until volumes are more manageable.
Customize time-slots during business hours — or after hours — that customers can choose from. Limit the number of callers who can opt-in for each time slot.
