When a potential client calls to inquire about the company or product.

1. Pre-Arranged Call-In:

• In some cases, a client call might involve multiple participants from the client’s side. This could be because:
  • Different departments or stakeholders within the client’s organization need to be involved in the discussion.
  • Specific individuals with relevant expertise are required for certain parts of the conversation.

For such pre-arranged call-ins, the following might occur:

* **Client Initiates Call-In:**  During the initial scheduling of the call, the client might specify that additional team members will be calling in at specific points during the discussion.
* **Logistical Coordination:**  The  call organizer (often from the service provider side) might arrange a conference line or video call platform to accommodate all participants.

2. Ad-Hoc Call-In:

• Less frequently, a call-in might also occur unexpectedly during a client call. This could happen if:
  • A new topic arises that requires input from someone not initially included on the call.
  • The client wants to involve a decision-maker who wasn’t readily available at the call’s start.

In such ad-hoc situations:

* **Client Requests Call-In:**  During the call, the client might request that someone else from their team join the conversation. 
* **Brief Introduction and Context:**  Once the additional participant joins the call, there might be a brief introduction and explanation of the ongoing discussion to ensure everyone is on the same page.

Overall, “Call-In” in client calls signifies the involvement of additional participants from the client’s side, either planned beforehand or requested during the call itself. Effective communication and clear introductions are crucial for ensuring a smooth and productive call with multiple participants.