Empowers Your Customers With Conversation Scheduling

With conversation scheduling, your customers can select a future time to receive a call-back. Easy for them. Easy for you.

Image

Image

Improving Customer Experience Has Never Been Easier

1 . Fully Customizable to Your Contact Center
2. Improves Customer and Agent Experience
3. Smooths Out Spikes in Call Volume
4. Differentiates You From the Competition
5. Promotes Agent-First and Customer-First Approaches
6. Prevents Long Lineups in Your Call Center Queue

When should you call a customer back? Let them make that call.

Image
Image

Minimize call volume. Maximize customer experience.

Offer scheduled call-backs up to 15 days in advance with LimeCall Visual IVR and Programmable Call-Backs.

Check all features

Make scheduling easy on the customer and your contact center.

Whether you regularly experience peak periods at your contact center, or occasionally have spikes in call volume, call-backs can defer calls until volumes are more manageable.

Learn more about This feature

Customers can schedule call-backs for a time that works for them.

Offer scheduled call-backs for 7 days in advance on the phone, or 15 days via LimeCall’s Visual IVR and Programmable Call-Backs.

Learn more about This feature

Smooth out call spikes in your call center.

Customize time-slots during business hours — or after hours — that customers can choose from. Limit the number of callers who can opt-in for each time slot.

Learn more about This feature