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AI Receptionist features

Everything your AI receptionist can do

It answers on the first ring, day or night, qualifies the caller, books the appointment and hands over to your team when a person is needed. Every call is recorded, summarised and saved to the customer record.

42 features · 7-day free trial · Cancel anytime

Why teams use LimeCall AI Receptionist

No missed calls

Every call is answered on the first ring, 24/7, including evenings, weekends and when your team is busy.

Better leads, faster

Your qualifying questions are asked on every call, so your team only spends time on callers worth calling back.

Booked while they are on the line

The appointment goes straight into your calendar during the call, before the caller has a chance to ring someone else.

Nothing to write up

Recording, transcript, summary and tags on every call, and the contact updated in your CRM.

Answering

What happens the moment someone calls.

24/7 AI answering

All plans

Answers every call on the first ring, at any hour, with as many calls at once as your plan allows.

Lead qualification

All plans

Asks your qualifying questions on every call and records the answers against the contact.

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Call types and scenarios

All plans

Different handling for new enquiries, existing customers, suppliers and anything else you define.

Messages and call transfers

All plans

Takes a message, or transfers the call to the right person when a human is needed.

Transfer and escalation rules

All plans

Decide who gets which calls, and when the AI should hand over instead of carrying on.

Emergency escalation

All plans

Urgent calls, like a burst pipe or a no-heat callout, go straight to whoever is on call.

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Intelligent voicemail

All plans

A voicemail that talks back: it asks the right questions instead of recording silence.

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Missed-call recovery

All plans

A caller who hung up gets a text back, so the lead is not lost to the next name on their list.

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Voice and personality

Make it sound like your business.

40+ voices

All plans

Pick the voice that fits your brand.

30+ languages

All plans

Callers speak their own language and the AI answers in it.

Voice and tone controls

All plans

Formal or friendly, brief or chatty: set how it speaks to your callers.

Creativity preset

All plans

Keep answers strictly to your script, or let it be more conversational.

Prevent interruption

All plans

Stops the AI being cut off mid-sentence by background noise or a cough.

Prompt templates

All plans

Start from a template for your type of business instead of a blank page.

Test in the browser

All plans

Talk to it from the dashboard and adjust it before it answers a real caller.

Knowledge

What it knows about your business.

Learns from your website

All plans

Enter your website and it picks up your company details, products and services.

Knowledge base and FAQs

All plans

Add FAQs, price lists and documents for anything your website does not say.

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Products and services

All plans

A list of what you sell, so it can answer what you offer and what it costs.

Caller memory

All plans

Recognises a returning caller and picks up where the last conversation left off.

Booking

Turn calls into appointments.

Appointment booking

All plans

Books the slot during the call, checking real availability first.

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Calendar sync

All plans

Works with your calendar, so a slot booked by the AI is never double-booked.

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Every channel

The same AI wherever customers reach you.

Phone calls

All plans

On a new number from us, or on your existing number with call forwarding.

Text messages (SMS)

All plans

Replies to texts with the same knowledge it uses on calls.

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WhatsApp

All plans

Answers WhatsApp Business messages, books and hands over to your team.

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Email

All plans

Sends follow-ups and answers by email.

Website AI chatbot

All plans

Answers visitors in a chat on your website, from the same knowledge.

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Website voice widget

All plans

Visitors talk to the AI from your website in the browser, without dialling.

Phone system

Works with the numbers and lines you have.

International call forwarding

All plans

Forward your existing number to the AI from anywhere we can route calls.

Bring your own SIP trunk

All plans

Connect the phone system you already run instead of moving numbers.

Outbound calling

All plans, more on higher plans

The AI calls leads back. Growth adds campaigns, Scale adds a power dialer.

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After the call

The follow-up, done for you.

Recording, transcript and summary

All plans

Every call recorded, transcribed and summarised in a few lines.

Summary style and tagging

All plans

Choose what the summary covers, and tag calls so you can find them later.

Contact and CRM updates

All plans

The caller is saved as a contact with what they asked and what was agreed.

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Post-call SMS, email and WhatsApp

All plans

Send a confirmation, a link or next steps the moment the call ends.

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Lead scoring, CRM sync and analytics

Growth & Scale

Score leads, sync them to HubSpot, Salesforce and other CRMs, and report on calls.

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Automation and API

Connect it to the rest of your business.

Actions and webhooks

All plans

Trigger your own systems when a call starts, ends or books.

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API actions during a call

All plans

Look up an order or check stock in your system while the caller is still talking.

Trust and safety

Control who gets through, and what is kept.

Spam screening and blocking

All plans

Robocalls and spam are screened out and not charged as AI minutes.

Recording consent announcement

All plans

Tells callers the call is recorded, where the law requires it.

White-label branding

Add-on on Scale

Your brand on the experience instead of ours.

Single sign-on (SSO)

Add-on on Scale

Your team signs in with your identity provider.

Auto-delete recordings

Add-on on Scale

Recordings are deleted automatically after the period you set.

AI Receptionist plans

Priced by the time your AI spends speaking with customers.

Core features on every AI plan

  • 24/7 AI answering
  • Knowledge base and FAQs
  • Lead qualification
  • Appointment booking
  • Messages and call transfers
  • Recording, transcript and summary
  • Website AI voice widget
  • Website AI chatbot
  • CRM / contact updates
  • Missed-call recovery
  • Outbound calling
  • International call forwarding
  • Connect your own SIP trunk
  • 40+ voices
  • 30+ languages
  • Appointment scheduler

Compare every plan in full →

AI Receptionist questions

What does the AI receptionist do on a call?

It answers on the first ring, answers questions from your website and knowledge base, asks your qualifying questions, books appointments into your calendar, takes messages and transfers the call to a person when one is needed. Every call is recorded, transcribed, summarised and saved to the contact.

Can it use my existing phone number?

Yes. Forward your existing number to it, connect your own SIP trunk, or use the number included with your plan.

Which features are on every plan?

Answering, qualification, booking, transfers, the knowledge base, every channel, recordings, summaries, CRM updates, webhooks and spam screening are on Starter, Growth and Scale. Lead scoring, CRM sync and analytics start on Growth; white-label, SSO and auto-deleting recordings are add-ons on Scale.

Can I try it before I pay?

Yes. The live demo builds an AI receptionist from your website and calls you, with no signup. Plans also start with a 7-day free trial.