What we shipped

The opening state offers a few one-tap questions instead of an empty text box. Visitors who would never have typed the first message now start one, and the questions are yours to set.

Query availability, pick a department, open the widget from any anchor on the page, read the visitor id, and get a promise back when a callback is placed. Anything the hosted call page could do, your own page can now do.

The panel was sized for a callback form and then asked to hold a chat thread. It is wider and taller now, and the top tabs dropped their labels for icons so the extra width goes to the conversation.

The notification-sender picker listed addresses whose domain had never been verified, so choosing one silently broke your outbound email. It shows only addresses that will actually deliver, and says why the others are missing.

Issue SIP credentials, see which devices have registered and when each was last used, and revoke one that should not be there. Client app downloads and setup instructions sit alongside.

Point a supported softphone at the QR code and it configures itself. The code carries a single-use provisioning link that expires once redeemed, so a screenshot of it left in a chat thread is not a working account.

The porting screens were calling an endpoint that no longer existed, so a submitted transfer could go nowhere without saying so. They are wired to the live porting service, and a request you submit now appears with a status you can track.

Choose per widget where a voice call lands. Add departments so the visitor picks who they need, and set a cascade so a call nobody answers moves down the list instead of ending.

The routing options inbound phone calls already had now apply to calls raised from your site. A missed call can leave voicemail, send you an SMS, or both.

When an account runs out of AI minutes mid-month, widget calls route to a member or team instead of failing. Previously they simply stopped connecting.

If widget voice is routed to people rather than the AI, the live options hide themselves when nobody is working, instead of offering a call that will ring an empty room.

The in-widget status said connected while the phone was still ringing, and the post-call rating never appeared on human-routed web calls. Both corrected, and the call room now tears down when the human hangs up.

The widget assistant had no clock and no idea which channel it was on, so it offered to call people back at two in the morning and answered chat questions with phone instructions. It has both now, and a prompt of its own.

Identity, address, business details, documents, review — in that order, with the requirements computed from the country and number type you ordered rather than read off a generic list.

Every upload is validated against what that step expects, so a passport dropped into the proof-of-address slot is rejected at the point of upload rather than a week later by the carrier.

Accounts on a callback plan are metered in callbacks, not minutes, and the sidebar shows the count that is actually being billed. Leads moved to the top level of the navigation at the same time.

AI time on a callback plan counts against your AI minutes rather than running unmetered, so the usage you see is the usage you have.

Rather than dropping the call, an account at its AI limit hands the caller to the configured member or team.

The Transfer Destination set while creating an agent was discarded on save, so agents built through the wizard could not transfer at all. Agents created before this may need the field saved once more.

Changing your password or ending all sessions revoked your tokens, but a session could quietly renew itself through the refresh endpoint and carry on. It cannot any more, and the same holds for suspensions and bans.

The limiter used to notice a flood of one-time codes after the fact. It refuses them in the moment, which protects both your number and your bill.

When a document was rejected the order had no route back to the upload step, so the only option was to start again. There is a way through, and every pending order is listed in one place with exactly what is missing from each.

Number allocation and widget-key creation could race at signup, and the loser meant an account with a plan and no number. The order is deterministic now.

Trial expiry was handled by a job that had never been registered, so a trial could sit open past its fourteenth day. It runs, and the countdown in the dashboard matches it.

Free accounts were being allocated a phone number they had no way to use. They are not, which keeps the inventory available to accounts that will.

Routing, voicemail, recording, business hours and messaging each get a tab instead of one long scroll.

US numbers carry their 10DLC registration state and the number list reports it, so you find out before a message fails rather than after.

Prompt-injection protection so a caller cannot talk the assistant out of its instructions, and a per-IP daily cap on web calls so one visitor cannot drain an account.

Hold, mute, transfer and notes live on the call overlay itself, next to the caller context, rather than somewhere else in the dashboard.

The dialer checks a number against your do-not-call list before it rings, keeps recent numbers one click away, and lets you choose which microphone and speaker it uses.

Point a campaign at a segment instead of the whole contact list.

Edit a contact in place, read the detailed call log, and keep notes and an activity trail against the record.

An Overview tab for the settings everyone changes, an Advanced tab for the ones few do, and a separate home for API access and webhooks.

See when you renew and for how much, set an alert before usage runs out, manage teammates, and end sessions on devices you no longer use.

A chat-based setup tab where you describe what the agent should do and it writes its own configuration, instead of you filling in a form of prompt fields.

Search available numbers, pay, and have the number allocated to your account without talking to anyone.

Cards, invoices, plan changes and cancellation in one place, with AI-talk and phone meters on the billing card and in the sidebar. The billed voice meter is labelled Outbound voice minutes, which is what it has always measured.

A credit balance you can top up, so running past your AI minutes limits the agent rather than stopping it dead.

Which landing pages drove phone calls, ranked. The report marketing kept asking for.

An Actions panel where the agent can call an endpoint you own during a conversation — to check stock, look up an order, or book something in your system.

A microphone test call, so you can hear what a caller hears before pointing a real number at it.

Conversations can be triaged, with Open, Closed and Blocked tabs. Starring or closing creates the lead; blocking turns on spam screening for that sender.

A tabbed page and a shorter path to getting your first document in, which is where most accounts used to stop.