One inbox for every call, text and chat. Your whole team.
Customer calls, SMS, WhatsApp and website chats land in one shared inbox. Assign an owner, talk it over in private notes, and see who is already replying, so nothing is missed and nobody answers twice.
On Team and Business plans · From $12/user a month billed yearly · 7-day free trial
Every channel, one thread per customer
Whatever way a customer gets in touch, it lands in the same place with the same history.
Calls
Call logs, recordings and AI call summaries in the thread.
SMS
Two-way texting from your business numbers.
WhatsApp Business messages next to the texts.
Website chat
Chats from the widget on your site, AI or human.
Bookings
Every appointment posts a note into its conversation.
Built for answering as a team
Assign to a teammate
One click sets the owner. Filter by All, Mine or Unassigned so everyone knows what is theirs.
Round-robin auto-assignment
New conversations are shared out in turn, skipping anyone who is away or on do-not-disturb.
Escalation rules
If nobody replies within the minutes you set, notify someone or reassign. Counts business hours only.
Internal notes and @mentions
Discuss a conversation privately and pull in a colleague. The customer never sees it.
See who is typing
A live "typing…" indicator, so two people do not answer the same customer at once.
Open and Done
Close a conversation when it is handled, and keep the open list short.
Templates and AI replies
Insert a saved reply, or have AI draft one from the conversation.
Tags and full history
The contact sidebar shows tags and every past call, text and chat.
Unread, starred and search
Find any conversation by name, number or what was said.
Scheduled texts
Write it now, send it at the right time.
Bulk SMS
Send one message to a list; replies come back into the inbox.
On your phone
Install the mobile web app and reply from anywhere.
How to set up a shared inbox
- 01
Get or connect a number
Buy a business number in seconds, port your own, or connect WhatsApp and the website widget.
- 02
Invite the team
Everyone on the plan sees the same inbox. Turn on round-robin if you want new conversations shared out.
- 03
Answer together
Assign, note, @mention and close. Escalation rules catch anything that waits too long.
Shared inbox vs. a phone in someone's pocket
| LimeCall shared inbox | One person's phone | |
|---|---|---|
| Who sees new messages | The whole team | Only whoever holds the phone |
| Ownership | Assigned to a named person | Unclear |
| Two people replying | Typing indicator shows it | Customer gets two answers |
| When someone is off | Round-robin skips them | Messages wait |
| Slow replies | Escalation rule notifies or reassigns | Nobody notices |
| History | Every call, text and chat per contact | Lost when the phone changes |
Shared inbox questions
What is a shared inbox for calls and texts?
A shared inbox puts every customer call, text, WhatsApp message and website chat for your business numbers in one place the whole team can see. Instead of messages landing on one person's phone, conversations are assigned to an owner, discussed in private notes and closed when handled.
Can multiple people text from one business number?
Yes. Everyone on a LimeCall Team or Business plan can read and reply from the same business number. The customer sees one number; your team sees who is handling the conversation.
How do I stop two people replying to the same customer?
Assign the conversation to one person, and watch the typing indicator: when a teammate is writing a reply, everyone else in that conversation sees it.
Can conversations be assigned automatically?
Yes. Turn on round-robin and new conversations are shared out in turn, skipping anyone marked away or on do-not-disturb. Escalation rules can notify someone or reassign a conversation that has waited too long, counting business hours only.
Which channels does the shared inbox include?
Calls (logs, recordings and AI summaries), SMS, WhatsApp and website chat. Appointments booked on any channel also post a note into the conversation.
How much does the shared inbox cost?
The shared calling and SMS inbox is on the Virtual Phone Team plan ($15/user a month, or $12/user billed yearly) and on Business. It is not on the single-user Starter plan.
Is there a mobile app?
Yes. LimeCall installs on iPhone and Android as a web app, so you can reply from your phone without being at a desk.
Answer as one team
Get a number, invite the team, and share the inbox today.