Book More Holidays with
Instant Callback

Yes. LimeCall integrates with any website enquiry form via webhook, Zapier, or direct API. When a traveller submits a holiday enquiry on your website, LimeCall captures the contact details and triggers an instant callback to your consultant within 28 seconds. You can also add the LimeCall click-to-call widget directly to your enquiry pages so visitors can request a callback without submitting a form. Both methods work alongside your existing website without any developer resource.

LimeCall captures all after-hours enquiries and queues them for the next available consultant. For agencies serving international customers across multiple timezones, you can configure separate business hours for each team and set routing rules so enquiries from Australian customers, for example, are handled by your early-opening team. You can also set up automated WhatsApp or SMS acknowledgement messages that send immediately on receipt of an out-of-hours enquiry, so the customer knows you'll call first thing.

Yes. LimeCall's routing rules can identify group booking enquiries based on keywords in the form submission, the page that triggered the callback, or the number of passengers entered. Group enquiries are automatically routed to your groups team with configurable priority and call handling settings — including longer connection windows and multiple agent fallback — to ensure complex bookings are handled by the right consultant every time.

Travel agencies using LimeCall report an average 5× improvement in enquiry-to-booking conversion compared to email follow-up alone. This is driven by the speed of response — 73% of travellers research multiple agencies before booking, and the first consultant to call back wins the sale in the majority of cases. Our travel agency customers typically see 40–60% more bookings converted from the same volume of website enquiries after implementing LimeCall.

Yes. LimeCall integrates with Travelport, Tourplan, and HubSpot via API or Zapier. Every callback is automatically logged — traveller name, contact number, destination enquired, package value discussed, call duration, and consultant outcome — keeping your CRM accurate and your pipeline up to date. For any CRM not on this list, Zapier connects LimeCall to 1,000+ tools with no developer required.

Yes. LimeCall's WhatsApp integration allows consultants to continue the post-call conversation via WhatsApp — sharing detailed itineraries, hotel photos, destination guides, and price breakdowns in the same thread. Research shows that travellers who receive follow-up content via WhatsApp within 30 minutes of an initial call are significantly more likely to confirm a booking. The entire conversation thread is also logged back to your CRM for full pipeline visibility.

Most travel agencies are live within 5 minutes. Add the LimeCall widget to your website using a single code snippet or tag manager, configure your destination specialist routing and consultant assignments, and the system is active immediately. Enquiry form and CRM integrations typically take an additional 10–15 minutes via Zapier. No developer or IT resource is required, and our onboarding team will assist with setup and routing configuration.

Yes. LimeCall is used by independent travel consultants operating solo through to large tour operators with teams of 50+ consultants. Independent agents benefit from after-hours capture and the WhatsApp follow-up flow, while larger operators use the destination routing, group booking handling, and CRM integrations. Pricing starts at £0 per month for basic use, with paid plans from £29/month that cover most independent agent needs.