Are you looking for a more affordable (or better) Drift alternative? We reviewed 4 best Drift alternatives and gave our honest feedback on it. At the end o f the article, you will be able to choose the right tool for your needs.
Whether you want to improve your website conversions, improve sales or generate more leads, this is the only tool guide you’re going to need.
So, the 4 best Drift alternatives (by our research and opinion) are:
In order to help you find the right Drift alternative, we actually tried all of those tools for one week and did in-depth research of them. As the end result, here we’re presenting you the most detailed feedback you can find about those Drift alternatives on the web.
Don’t get us wrong – Drift is an amazing product. But like everything else, it has its good and bad sides.
You’re probably wondering right now why we chose only 4 Drift alternatives from a 100s of similar apps? Well, to be honest, there are indeed a lot of similar tools like Drift out there. But not all of them are direct Drift competitors. Thus, we can’t look at them as Drift alternatives.
There are a lot of simple live chat tools or chatbots that may be considered as the Drift competitors, but the truth is – not a lot of them are delivering desired results on your doorstep.
We’ve tried more than 30 different Drift competitors, and by our standards, these four are the best on the market.
For better understanding, we evaluated each of these tools with the following scores:
After the weeks of detailed planning, researching and using a lot of different Drift alternatives, we decided that the best ones are: Limecall, lemtalk, Zendesk, HelpCrunch.
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Also, based on the different criteria (like pricing and the product’s mission overall), we gave some particular use cases for each of these Drift alternatives. This will give you the ability to choose the right product for you on a quicker and easier way.
So, here we’re going to deeply review each of these 4 Drift alternatives.
We will see what’s the best option for your particular use case, situation, strategy and goals.
Before we see the exact reviews of all Drift alternatives, let’s first see what are the good and bad sides of Drift.
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Like I already said, Drift is a great product for your conversion rates, lead generation and sales.
Without a doubt, it’s definitely one of the best tools on the market.
Overall Drift’s advantages:
But, it’s not suitable and good for everyone.
Drift is amazing for big companies that have a budget for it.
But, what about smaller companies with less than 50 employees or the companies who don’t want all of the features Drift has to offer?
There’s a couple of very important Drift’s shortcomings.
Now, let’s see 4 best Drift alternatives.
If getting in touch with a human within seconds are your customer’s priority or your sales is more human-touch based then Limecall is better than Drift.
For most industries, you can face with a complex sales cycle. But it doesn’t mean that it can’t become simpler, quicker and easier. Even more, there are some shortcuts you can use to speed up your sales cycle.
That’s the reason why Limecall can be a great way to generate and convert leads in real-time on your website.
Limecall is a callback software that asks your website visitors for an instant call.
You certainly don’t want to leave your visitors unanswered. The team behind a successful business must ensure quality customer support.
If someone wants to find out more about your business, you should aim to give them the right information as soon as possible. Otherwise, there are good chances that they will go with your competitor’s solutions.
Limecall has an innovative callback widget. When a website visitor wants to ask a question, the widget appears as a window with a simple question: „Do you want us to call you in 28 seconds?“.
People don’t expect such a rapid reaction and you will surprise them with your organization, professionalism and willingness to help.
Long story short, Limecall can help you to both generate more leads on your website and convert them into trial or paying customers.
You can use a Limecall callback software to maintain the interest of your website visitors and give them the answers they seek. Make great and powerful connections between your real estate business and qualified leads.
Limecall is definitely the simple Drift solution with more human touch/voice call feature. But the thing is, it has all the necessary callback software features you need for having successful sales on your websites.
Before all, last time we checked, Drift doesn’t have a callback solution – and this is a huge benefit of Limecall over Drift.
In terms of pricing (we will see Limecall’s pricing later), you will realize that Limecall doesn’t charge you per seat, but per the number of calls per month. In other words, if you go with Limecall, you will pay only for the results you make.
If you’re seeking for the Drift alternative that’s exactly the same like Drift but cheaper, then Limecall is not for you.
But if you’re looking for more affordable Drink alternative that can do exactly the same job but with different features and in different ways, then Limecall can be the best option for you.
Limecall doesn’t offer you chatbots or live chat, instead, it offers you personalized human element through real-time calls with your website visitors.
In terms of pricing, Limecall offers different packages. There is a Starter Pack that is absolutely free and has up to 20 calls per month. Pro plan costs $35 per month and includes 100 calls via Limecall, widget installation on unlimited domains and more. The Advanced package is bigger and costs $75 per month. If you want to make a custom solution for your business, there is an option for the Enterprise package.
TOTAL: 23/25
Like we mentioned above, if you’re looking for a similar product like Drift but just cheaper, then Limecall is not the tool you’re looking for.
But if you’re looking for the more affordable Drift alternative that does the same (or an even better) job but on a different way, than Limecall is your go-to tool.
Lemtalk can be a great choice for SMBs who are looking for simplified drift alternative that’s integrated into Slack.
Lemtalk is the customer support and live chat app that’s built for Slack. In other words, it doesn’t have its own dashboard for receiving and answering tickets. It uses Slack for that.
With lemtalk, you can receive your messages and answer them directly from Slack (whether they came from email, SMS, Facebook or Live Chat).
It looks like this:
Integrating live chat to your website takes less than 1 minute while creating your FAQ and Knowledge Base pages is quick and simple.
But, lemtalk is more like a customer support solution. So, why we think it’s the Drift alternative?
Lemtalk has powerful live chat automatic messages that can be triggered by website visitor’s behaviour and context on your website.
In other words, it can help you to start and engage meaningful conversations with your potential customers.
Like everything else, Lemtalk also has a couple of flaws and shortcomings.
Unlike other live chat solutions, lemtalk doesn’t bill you per agent or per monthly conversations. It has three different plans all with unlimited agents, conversations and priority customer support:
lemtalk comes as a simplified Drift alternative. Drift has much more features than lemtalk (like chatbots for example), but lemtalk is super-focused on two things – lead conversion through live chat and offering great customer support. The biggest difference between Drift and lemtalk is in Slack integration.
When it comes to pricing, lemtalk is definitely more affordable than Drift. The lowest plan costs $48/mo, and it doesn’t have any hidden fees. Also, in all plans, there is an unlimited number of seats, agents and customers.
TOTAL: 21/25
Is lemtalk the best Drift alternative for you?
If you’re looking for very simple Drift alternative appropriate for SMBs that has an incredible Slack integration, then you’re on the right spot.
But if you’re looking for a more robust platform, then lemtalk definitely isn’t for you.
If you’re looking for a similar product like Drift, but more affordable, then HelpCrunch can be a great option for you.
HelpCrunch is the customer communication platform that’s very similar to Drift.
Basically, HelpCrunch is the simplified Drift alternative – but just more affordable.
HelpCrunch also has a couple of advantages over Drift:
Although HelpCrunch is a great tool, it has a couple of flaws:
Overall, Helpcrunch is much cheaper than Drift:
Although HelpCrunch has a little bit fewer features than Drift, its price perfectly positions HelpCrunch as similar Drift alternative but for small and medium businesses.
In terms of pricing, HelpCrunch is more affordable than Drift. In terms of features, Drift has more functionalities – but in HelpCrunch you have everything you need to generate more leads and close more deals.
TOTAL: 22/25
If you’re looking for almost the same solution like Drift, but just a cheaper one, then you’re on the right spot.
So, if you’re looking for a product that’s almost the same like Drift, but more affordable than Drift, then HelpCrunch can be the best Drift alternative for you.
If you’re looking for the Drift alternative that’s more focused on support than on sales, then Zendesk might be a good fit for you.
Zendesk is the Drift alternative that’s built for customer support. It’s one of the oldest customer support solutions on the market, and hence, it’s probably the most robust product out there.
One of the biggest differences between Zendesk and Drift is that Zendesk offers a 30-day free trial, while Drift doesn’t offer trial at all.
Although Zendesk is great software, it has a little bit more shortcomings than any other Drift alternative.
Zendesk Pricing
Zendesk is the perfect Drift alternative for enterprise companies that are looking for some customer support solution.
At Zendesk, the basic plan starts at $5/mo, while the all-in-one basic plans are starting at $89/mo/seat.
Even if Zendesk has a little bit outdated UI/UX, its customer support capabilities are way better than Drift’s ones. If you’re looking for the all-in-one customer support software, and if you don’t mind paying more than for Drift, in that case, Zendesk can be a great tool for you.
TOTAL: 18/25
If you’re the enterprise company that’s looking for the Drift alternative that’s more suitable for customer support than doing sales and CRO, then Zendesk can be a perfect tool for you.
So, we’re at the end of this detailed comparison. So, let’s see what’s the best Drift alternative for you:
If you’re looking for the product that’s almost similar like Drift but just more affordable, then HelpCrunch will be the best Drift alternative for you.
If you’re looking for the Drift alternative that has a lot of customer support options and you don’t mind paying more than for Drift, then Zendesk will be the best Drift alternative for you.
If you’re looking for the live chat Drift alternative that’s fully integrated into Slack, then lemtalk can be the right fit for you.
If:
then Limecall will be the best Drift alternative for you.
If this is the case, feel free to try Limecall right now
, October 11, 2019, Ugljesa Djuric
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