Zendesk

Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create a more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.

Features:

• Call Logging
• Call recording
• Call Scripting
• Campaign Management
• Escalation Management
• Inbound Call Center
• Interactive Voice Response
• Manual Dialer
• Progressive Dialer
• Queue Management
• Real-time Chat

Use Cases:

Call Center, Customer Experience, Live Chat & Issue Tracking